Cover image of Cancellation Refund Policy for Health Professionals non-regulated

Cancellation & Refund Policy for Health Professionals (non-regulated)

Regular price$49.50
Tax included.

Attention Health Professionals Offering Online Services! We understand the importance of clarity and security in your operations. That’s why our tailored Cancellation and Refund Policy is an essential tool for your practice. It clearly outlines the terms for cancellations and refunds, protecting both you and your clients. This policy helps manage the risks and liabilities that come with appointment changes and cancellations, ensuring smooth and secure interactions. Ensure your practice is equipped to handle the unexpected with confidence and professionalism. 

This cancellation and refund policy template is important for clearly defining the terms of cancellations and refunds, ensuring that both you and your clients understand the procedures. It provides a solid framework to handle situations where clients may not adhere to the expected protocols. 

Why is this important for your business? If you operate a website or accept bookings online, a clear cancellation and refund policy isn’t just beneficial—it’s essential. It acts as your safeguard, protecting both your business operations and your client's interests. With this policy, you can minimise the risks and liabilities that come with online bookings and cancellations. 

Don’t leave your business exposed to potential misunderstandings or disputes. Equip your practice with our Cancellation and Refunds Policy Template today to enhance your booking process and customer interactions. Simplify compliance and client management with our easy-to-customise template—just a click away. Get started now and ensure your business is set for success. 

About the Template

Created by lawyers and peer reviewed by other lawyers for quality assurance, this fill in the blanks Cancellation and Refunds Policy for Health Professionaltemplate can be ready within 10 minutes or less, ready for you to copy and paste into your platform of choice wherever you book calls from!Remember it is important to customise the Cancellation and Refunds Policy template to reflect your specific needs and requirements of your health practitioner business.

What’s included?  

Your Cancellation and Refunds Policy for Health Professional template purchase includes: 

  • Fill in the blanks Template in Word format  
  • Template User Guide pdf – walking you through your template 
  • Single user licence to edit, use and reuse the template as often as you need for your business 
  • BONUS: Access to The Legally Legit Lounge® for Templates with “how to” video tutorials to walk you through your template*  
  • BONUS: Future template updates 

 * Your purchase will give you free access to the support you need to complete your template with confidence, with video tutorials explaining key terms to ensure you understand your template. 

Your access to The Legally Legit Lounge® for Templates is subject to the template you have purchased. The resources in this portal are specific to your template purchase, and are not applicable to all scenarios. Any information provided in The Legally Legit Lounge® for Templates is of a general nature, and does not constitute legal advice. If you have additional questions, or require ongoing support, you can either book in a consult, contact us via email or join our membership program, The Legally Legit Lounge®  for less than the cost of a coffee a day. With membership options  ranging from 3, 6 or 12 months, you will have our team of our creative loving lawyers at your fingertips with unlimited free calls and emails, access to a growing suite of video tutorials answering  tricky legal queries, as well as a bonus discount across our suite of templates, other digital products and custom services. It’s a no-brainer for biz owners who want to focus on taking care of business whilst keeping their biz legally legit! 

Terms and conditions apply. For more information about what is included in the membership for The Legally Legit Lounge®, please click here

The Cancellation and Refund Policy Key features include:

  • Outlines the procedures and requirements for canceling appointments or services, including any notice period or fees involved.
  • Specifies the circumstances under which clients may be eligible for a refund, such as cancellations within a certain timeframe or for valid reasons.
  • Details the steps and timeline for processing refunds, including the method of refund (e.g., credit card refund, check) and any administrative fees that may apply.
  • Clearly states any fees or charges that are non-refundable, such as booking fees or consultation fees.
  • Explains how clients can reschedule appointments and any conditions or limitations related to rescheduling.
  • Identifies any exceptions or special cases where the cancellation and refund policy may differ, such as emergencies or unforeseen circumstances.
  • Provides information on how clients should notify the practitioner about cancellations or refund requests, such as through phone, email, or an online booking system.
  • Clarifies any responsibilities or obligations that clients must adhere to when canceling or requesting a refund, such as providing sufficient notice or documentation.
  • Includes a disclaimer to limit the practitioner's liability for situations beyond their control or for any indirect damages resulting from cancellations or refunds.
  • Specifies that the cancellation and refund policy may be subject to change and outline how clients will be notified of any updates.
  • Ensures that the policy complies with relevant laws and regulations, such as consumer protection laws governing refunds.

The  Cancellation and Refund Policy for Health Professional Template is for:

Alright, let's get specific. This cancellation and refund policy is the perfect fit for health professionals who collect information from their customers, Health Professional such as naturopaths, herbalists, traditional Chinese medicine practitioners, homeopaths, Ayurvedic practitioners, nutritional therapists, hypnotherapists, energy healers, yoga therapists, and massage therapists.

But hold on, AHPRA-regulated professionals, this one's not for you. 

Please note that the regulatory landscape may vary depending on the jurisdiction, and some practitioners within these modalities may have their own professional associations or regulatory bodies outside of AHPRA. It's always important to research the specific regulations and requirements applicable to your location and professional practice.


Purchasing our fill in your blanks templates for you to customise and ensure they suit you and your business needs, utilising our free resources or having a chat with us as part of a consultation doesn’t create a lawyer-client relationship between you and Foundd Legal (sorry!). It also doesn’t constitute legal advice. Please consult with a lawyer for any questions.

Our templates have been designed to cater to general contractual needs and, in some cases, specific industry requirements. However, they may not encompass all unique aspects or specific needs of your particular situation or industry. If you require specific terms, conditions, clauses, or provisions not covered in the template you purchase, we strongly recommend seeking professional legal advice. By using our templates, you acknowledge that they may not fully cover the intricacies of your individual circumstances and agree to modify and adapt the content as necessary to meet your specific requirements. We are not responsible for any omissions or the suitability of any template for your particular needs.

We do offer templates for countries outside of Australia, you will see on the specific template page which country or countries the template is available for, just make your selection! Unfortunately at this time, we are only offering templates for the countries specified.

Our templates are however customisable for countries outside of Australia, and whilst they are a good base and potentially save you money getting something created from scratch, it would be prudent to have a lawyer in your country to review the template especially if you have any questions.

You get a single user licence and can re-use the templates you purchase as many times as you want for your own business needs! But keep in mind we’re a small business just like you, offering a service and we need more people like you to help us continue to grow - just like you!  So from the bottom of our humble hearts, thank you for making a legit purchase and not sharing!  Use of this Site and your purchase of any digital products or downloading of any free resources, are subject to our Terms and Conditions.


Upon completing your purchase, you will immediately receive a download link to access the template, along with a PDF User Guide and Video Tutorials to facilitate quick and easy customisation. While you can begin tailoring your contract immediately, please keep in mind that this is a generic template designed to cover typical situations in relating to your industry. We strongly recommend reviewing and adjusting key provisions, such as intellectual property rights, payment terms, client obligations or any other provisions that are important to you, to ensure that they precisely fit your unique circumstances and legal requirements. For specific legal issues or a contract tailored exclusively to your needs, consulting a legal professional is advised.

While the templates provide a strong legal foundation, we recommend having a lawyer review them to ensure they meet your specific needs and legal requirements.

Send us an email or fill in the contact form on our website.

The template is compliant with Australian laws and whilst the template provides a solid foundation if there are any specific rules or standards that apply to your practice you may need to include that.

Absolutely! The template is provided in an editable format, such as a Word document, allowing you to easily update or modify the policy as your business needs evolve.

Yes, the template can include a disclaimer to limit your liability in specific circumstances, helping to protect your practice from undue liability.  You can also tie it back to your Website Terms and Conditions and Privacy Policy by adding a hyperlink to both documents.

How to use your template


Purchase your template and immediately receive a download link to your inbox.


Tune into the accompanying video for exactly how to personalise the template for your biz.


Refer to your PDF guide for extra info about how to apply your biz details to the template.

Edit & Apply

Customise to fit your needs and use with ease.

“Riz’s templates made it SO easy to set up contracts with our new freelancers!”

Katy Gillies
Oh My Digital

“I had everything I needed to be biz ready for my upcoming launch.”

Angelushka Raisa Voronainsky-Shigrov

“I wish I’d found something like this when I was just starting out. All the templates are hugely valuable!”

Emma Kate Barker
Web Designer

Ready to go?

Sitting with a brilliant brand but unsure about where to go from here? We’re here to help you get your business off the ground when it comes to all things legal. Bonus! We won’t make it confusing! Legal can be fun. We swear. So book us now for your consultation.