Cosmetic Injectors - Aesthetic Clinics - Cancellation and Refund Policy
A done-for-you Cancellation & Refund Policy template that protects your clinic from no-shows, last-minute cancellations, lost income and messy client disputes, while keeping you compliant with Australian Consumer Law. Clear. Firm. Fair. And totally customisable.
Running a clinic without a proper cancellation and refund policy is a fast track to frustration, clients cancelling at the last minute, awkward conversations at the front desk, and income walking straight out the door.
This Cancellation & Refund Policy Template gives you the exact wording you need to set boundaries, reduce no-shows, enforce cancellation fees, and clearly explain when refunds are (and aren’t) available.
Created specifically for clinics, cosmetic and aesthetic providers, wellness practitioners, and appointment-based service businesses, this template helps you:
- protect your time
- reduce revenue loss
- prevent disputes
- stay fair, transparent and ACL-compliant
Written in plain language and fully customisable, you can adapt it to your appointment types, fees, notice periods and operational style. No legal jargon. No second-guessing. Just a clean, professional policy you can implement immediately.
About the Template
Developed by experienced legal professionals who understand clinics, cancellations, ACL compliance and appointment-based workflows. Every clause is structured to be clear, enforceable and easy for clients to understand.
Bonus Links: For extra guidance, check out our blog articles on...
Beauty Biz, But Legally Legit: A No‑Fluff Guide to Protect Your Salon or Clinic
Charging a Cancellation Fee? Here’s How to Do It Without Scaring Off Your Clients
Cancellation Fees: A Guide for Service Providers
What’s included?
Your template purchase includes:
- Templates in Word format
- Template User Guide pdf – Handy hints on how to update your template
- Single user licence to edit, use and reuse the template as often as you need for your business
- BONUS: Future template updates
- BONUS: Video Guide – This video walkthrough is designed to guide you step-by-step through the template, providing clear instructions and assistance to help you successfully complete it with a few tips thrown in for good measure!
Got questions? Check out our FAQs below.
This template includes clear clauses covering:
- Cancellation notice periods (you choose the timing)
- Refund rules and when exemptions apply
- Cancellation fees and how they are charged
- Practitioner/admin time protection
- Exceptions for illness and emergencies
- How clients must cancel
- Rescheduling rules
- Refund processing timelines
- When you can cancel or reschedule
- Client acknowledgement + acceptance of your policy
- How updates take effect
Every clause is written to support fairness, transparency and ACL compliance.
Perfect for:
- Medical clinics
- Cosmetic + aesthetic clinics
- Allied health
- Wellness providers
- Skin clinics + medi-spas
- Any appointment-based service business
Use it for:
- Reducing no-shows
- Managing cancellations and refunds
- Protecting practitioner time and income
- Ensuring fairness + transparency
- Staying aligned with consumer law
IMPORTANT
Purchasing our fill in your blanks templates for you to customise and ensure they suit you and your business needs, utilising our free resources or having a chat with us as part of a consultation doesn’t create a lawyer-client relationship between you and Foundd Legal (sorry!). It also doesn’t constitute legal advice. Please consult with a lawyer for any questions.
Our templates have been designed to cater to general contractual needs and, in some cases, specific industry requirements. However, they may not encompass all unique aspects or specific needs of your situation or industry. If you require specific terms, conditions, clauses, or provisions not covered in the template you purchase, we strongly recommend seeking professional legal advice. By using our templates, you acknowledge that they may not fully cover the intricacies of your individual circumstances and agree to modify and adapt the content as necessary to meet your specific requirements. We are not responsible for any omissions or the suitability of any template for your particular needs.
We do offer templates for countries outside of Australia, you will see on the specific template page which country or countries the template is available for, just make your selection! Unfortunately at this time, we are only offering templates for the countries specified.
Our templates are however customisable for countries outside of Australia, and whilst they are a good base and potentially save you money getting something created from scratch, it would be prudent to have a lawyer in your country to review the template especially if you have any questions. You get a single user licence and can re-use the templates you purchase as many times as you want for your own business needs! But keep in mind we’re a small business just like you, offering a service and we need more people like you to help us continue to grow - just like you! So from the bottom of our humble hearts, thank you for making a legit purchase and not sharing! Use of this Site and your purchase of any digital products or downloading of any free resources, are subject to our Terms and Conditions.
Have more questions? Read our FAQs