Cosmetic Injectors - Aesthetic Clinics - Booking Policy

This Booking Policy Template gives clinics and service-based health providers the structure they need to run appointments professionally and compliantly. 

It clearly explains how bookings are secured, what clients need to do before their appointment, how Telehealth and prescription services are handled, and what happens when clients cancel, reschedule, arrive late, or don’t show up. 

Written in plain English, it removes confusion, sets expectations early, and protects your time, while still sounding warm, human, and aligned with real-world clinical practice. Whether you’re a solo practitioner or a multi-clinic practice, this template gives you the confidence to manage bookings consistently and enforce your boundaries when you need to. 

Cancellation & Refund Policy Template SHOP NOW  Your Booking Policy tells clients how bookings work.  Your Cancellation Policy tells them what happens when they change or miss an appointment. Most clinics use both together for a complete, enforceable client process. 

Sub heading: About the Template  Developed by seasoned legal professionals, our templates are designed for ease and effectiveness. Each template is clear and user-friendly, allowing you to customise the essential details to align perfectly with your  business needs. 

Bonus Links: For extra guidance, check out our blog articles on... 

Beauty Biz, But Legally Legit: A No‑Fluff Guide to Protect Your Salon or Clinic 

Charging a Cancellation Fee? Here’s How to Do It Without Scaring Off Your Clients 

Cancellation Fees: A Guide for Service Providers 

What’s included? Your template purchase includes: 

• Templates in Word format 
• Template User Guide pdf – Handy hints on how to update your template 
• Single user licence to edit, use and reuse the template as often as you need for your business 
• BONUS: Future template updates 
• BONUS: Video Guide – This video walkthrough is designed to guide you step-by-step through the template, providing clear instructions and assistance to help you successfully complete it with a few tips thrown in for good measure! 

Got questions?  Check out our FAQs below. 

This Booking Policy Template gives your clinic the clarity, structure, and protections you need to run smooth, compliant appointments. It includes: 

• Booking fees and appointment confirmation 
• Non-refundable and creditable booking fees 
• Service availability and regulatory limitations 
• Prescription services and third-party prescribers 
• Telehealth consultations and limitations 
• Changing, rescheduling, or cancelling appointments 
• Appointment reminders 
• No-shows and late arrivals 
• Clinic rights to restrict future bookings 
• Client acknowledgements and agreement 
• Policy updates and ongoing acceptance 

For Who: 

This template is designed for TGA and AHPRA regulated cosmetic injectors and aestheticians but is also easily adapted for: 

• Medical clinics needing clear booking rules that align with clinical and regulatory obligations 
• Allied health providers (psychology, physiotherapy, OT, speech, nutrition, etc.) 
• Wellness and health service providers such as naturopaths, bodyworkers, and holistic practitioners 
• Clinics offering both in-person and Telehealth services who need consistent policies across service types 

For What: 

Use this template to: 

• Manage bookings and scheduling smoothly with a clear, consistent system your whole team can follow 
• Reduce cancellations and no-shows by setting expectations upfront and protecting practitioner time 
• Set clear, enforceable boundaries around booking fees, late arrivals, and policy breaches 
• Support compliant service delivery, especially where prescription services, telehealth, or regulated practitioners are involved 
• Improve client communication so there’s no confusion about fees, refunds, or appointment expectations 
• Minimise disputes and admin drama, with everything documented in plain, client-friendly language 
• Create a professional, trustworthy first impression that aligns with clinical, wellness, and aesthetic industry standards 

IMPORTANT  

Purchasing our fill in your blanks templates for you to customise and ensure they suit you and your business needs, utilising our free resources or having a chat with us as part of a consultation doesn’t create a lawyer-client relationship between you and Foundd Legal (sorry!). It also doesn’t constitute legal advice. Please consult with a lawyer for any questions. 

Our templates have been designed to cater to general contractual needs and, in some cases, specific industry requirements. However, they may not encompass all unique aspects or specific needs of your situation or industry. If you require specific terms, conditions, clauses, or provisions not covered in the template you purchase, we strongly recommend seeking professional legal advice. By using our templates, you acknowledge that they may not fully cover the intricacies of your individual circumstances and agree to modify and adapt the content as necessary to meet your specific requirements. We are not responsible for any omissions or the suitability of any template for your particular needs. 

We do offer templates for countries outside of Australia, you will see on the specific template page which country or countries the template is available for, just make your selection! Unfortunately at this time, we are only offering templates for the countries specified.  

Our templates are however customisable for countries outside of Australia, and whilst they are a good base and potentially save you money getting something created from scratch, it would be prudent to have a lawyer in your country to review the template especially if you have any questions.  You get a single user licence and can re-use the templates you purchase as many times as you want for your own business needs! But keep in mind we’re a small business just like you, offering a service and we need more people like you to help us continue to grow - just like you!  So from the bottom of our humble hearts, thank you for making a legit purchase and not sharing!  Use of this Site and your purchase of any digital products or downloading of any free resources, are subject to our Terms and Conditions. 

Have more questions?  Read our FAQs